Privacy Policy

Last updated: 16 September 2026.

1. Who is responsible for your information?

Infinite Plumbing and Heating Solutions Ltd (company number 16534491) is responsible for the personal information it processes in connection with this website and the plumbing, heating and related services it provides. Our business address is 1 Sycamore Way, Lindfield, Haywards Heath, West Sussex, RH16 2HY.

For privacy questions or requests, email sam@infiniteplumbingandheating.com or call 07765 006759.

2. What information we may collect

Depending on how you interact with us, we may collect:

• your name and contact details, including telephone number and email address;
• your property address, postcode and access information;
• details about your boiler, heating system, plumbing, bathroom or proposed project;
• information you provide in enquiry forms, emails, telephone calls or messages;
• quotation, appointment, service, invoice and payment records;
• landlord, letting-agent, tenant or property-management information where relevant to the work;
• technical website information such as device, browser, pages viewed and referral source where analytics are enabled with the appropriate consent.

3. How we use personal information

We may use personal information to:

• respond to enquiries and arrange surveys, appointments and call-backs;
• prepare quotations and recommend an appropriate service or next step;
• deliver plumbing, heating, gas-safety, heat-pump, bathroom and related work;
• manage customer records, warranties, annual servicing and service-plan administration;
• process payments and maintain accounting and tax records;
• communicate about appointments, access, works in progress and aftercare;
• meet legal, regulatory, safety and record-keeping obligations;
• protect the security and proper operation of our website and business systems;
• understand website performance and improve our marketing where permitted.

4. Our lawful bases for processing

Under UK data-protection law, the lawful basis depends on the reason we are using the information. We may process information because it is necessary to take steps at your request before entering a contract, to perform a contract with you, to comply with a legal obligation, because we have a legitimate business interest that does not override your rights, or because you have given consent where consent is required.

5. Enquiry forms and quotations

When you submit an enquiry or use the boiler estimator, the information you enter is used to understand the property and the work you are considering. An online estimate is indicative and does not create a contract. We may contact you using the details you provide to discuss the enquiry or arrange the next step.

6. Payments and service plans

If online or recurring payments are offered, payment processing may be provided by a specialist payment provider such as Stripe. Payment providers process payment information under their own privacy terms. Infinite does not need to store full payment-card details when a third-party payment processor handles the transaction.

7. Who we may share information with

We may share information with trusted suppliers and professional advisers where reasonably necessary to operate the business or deliver the service. This can include website hosting and form providers, payment processors, accounting systems, customer-management systems, professional advisers, subcontractors or manufacturers where relevant to a product, warranty or installation.

We may also disclose information where required by law, regulation, court order, a competent authority or in connection with the establishment, exercise or defence of legal claims. We do not sell personal information.

8. Cookies and website analytics

Essential cookies may be used where they are required for the website to function. Non-essential analytics, advertising or similar technologies should only be used in accordance with the consent choices available on the site. You can also control cookies through your browser settings, although blocking essential technologies may affect some website functions.

9. How long we keep information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected and for relevant legal, accounting, tax, safety, warranty and dispute-resolution requirements. Different categories of records may therefore be retained for different periods.

10. Keeping information secure

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse or disclosure. No internet-based system can be guaranteed completely secure, so please avoid sending unnecessary sensitive information through general website forms.

11. International data transfers

Some technology providers may process data outside the United Kingdom. Where this happens, the provider should use an appropriate legal mechanism or safeguard for the transfer as required by applicable UK data-protection law.

12. Your data-protection rights

Depending on the circumstances, you may have the right to ask for access to your personal information, correction of inaccurate information, deletion, restriction of processing, data portability, or to object to certain processing. Where processing is based on consent, you can withdraw that consent for future processing.

To exercise a right, contact us using the details above. We may need to verify your identity before completing a request.

13. Complaints

If you have a concern about how your personal information has been handled, please contact us first so we can try to resolve it. You also have the right to complain to the UK Information Commissioner’s Office.

14. Third-party links

This website contains links to third-party services including social-media and review platforms. Those organisations operate their own websites and privacy practices. Opening an external link takes you to a service that is not controlled by Infinite.

15. Changes to this policy

We may update this Privacy Policy when our website, suppliers, services or legal obligations change. The latest version will be published on this page with an updated date.

16. Contact us about privacy

Email sam@infiniteplumbingandheating.com, call 07765 006759, or write to Infinite Plumbing & Heating Solutions, 1 Sycamore Way, Lindfield, Haywards Heath, West Sussex, RH16 2HY.