Website Terms

Last updated: 16 September 2026.

1. About this website

This website is operated by Infinite Plumbing and Heating Solutions Ltd (company number 16534491), using the Infinite Plumbing & Heating Solutions brand, and is based at 1 Sycamore Way, Lindfield, Haywards Heath, West Sussex, RH16 2HY. You can contact us at sam@infiniteplumbingandheating.com or on 07765 006759.

2. General information only

Website content, articles, FAQs and calculators are provided for general information. Plumbing, gas and heating systems vary from property to property, so online information cannot replace an inspection, diagnosis, survey or formal specification where one is needed.

3. Online boiler estimates

Any range produced by the online boiler estimator is indicative only. It is not a binding quotation, offer or promise that work can be completed for that amount. The final specification and price may change after a survey, particularly where boiler type, system condition, gas supply, flue route, condensate drainage, controls, pipework, cylinders, radiators, access, electrical work or remedial work affect the installation.

4. Enquiries, quotations and appointments

Submitting a website form, email or calculator result does not create a contract or guarantee an appointment. We will confirm availability, scope and any price separately. A formal written quotation or agreed job instruction takes priority over general wording on this website.

Please check quotations carefully and ask about anything that is unclear before accepting. Unless expressly stated otherwise, additional work that becomes necessary because of previously hidden, inaccessible or unknown conditions may need to be agreed separately.

5. Emergency and safety information

This website is not an emergency-response service and form submissions may not be read immediately. If you smell gas, suspect carbon monoxide or believe there is an immediate gas emergency, follow the current official emergency procedure rather than waiting for a response from this website.

Do not remove boiler casings, alter gas appliances or attempt regulated gas work unless you are appropriately qualified.

6. Infinite Care and recurring service plans

Any Infinite Care pricing or benefit summary on this website is a general description of the relevant plan. Eligibility, included services, exclusions, fair-use limits, payment dates, renewal, cancellation and other conditions are governed by the specific service-plan terms supplied when you join. Where there is a difference, the specific plan terms take priority.

7. Payments

Where online payment or subscription checkout is offered, payments may be processed by a third-party payment provider. Their terms and privacy information may also apply to the payment transaction. A successful online payment does not expand the scope of a service beyond what has been agreed in the applicable quotation or plan terms.

8. Availability and service area

Location pages describe areas in which Infinite commonly works, but they do not guarantee that every service is available at every postcode or on every requested date. Coverage can depend on the type of work, travel, engineer availability and the requirements of the property.

9. Accuracy of website content

We aim to keep service descriptions, prices, opening information and guidance accurate, but information can change. Manufacturer requirements, regulations, product availability and pricing may also change. We may amend or remove website content without notice.

10. Third-party websites

Links to Google, Checkatrade, social-media platforms, payment providers or other external websites are provided for convenience. Infinite does not control those websites and is not responsible for their availability, content, security or privacy practices.

11. Intellectual property

Unless stated otherwise, the text, design, branding, graphics and original website content are owned by or licensed to Infinite Plumbing & Heating Solutions. You may view and print reasonable extracts for personal use, but you must not reproduce, republish or commercially exploit substantial parts of the site without permission.

12. Liability relating to website use

Nothing in these terms excludes or limits liability where doing so would be unlawful. Subject to that, Infinite is not responsible for loss caused solely by reliance on general website information instead of obtaining appropriate advice or an assessment for the specific property or system.

13. Privacy

Our Privacy Policy explains how personal information submitted through this website and during customer enquiries is handled.

14. Changes to these terms

We may update these Website Terms when the site, services or legal requirements change. The version published on this page applies to your use of the website from the date shown above.

15. Governing law

These Website Terms are governed by the laws of England and Wales, subject to any mandatory consumer rights or jurisdiction rules that apply to you.

16. Contact

Questions about these Website Terms can be sent to sam@infiniteplumbingandheating.com or discussed by calling 07765 006759.